Dillon Gage is committed to shipping your orders as securely and efficiently as possible and that commitment includes regular reviews of our standards and practices.

As a result of that review, Dillon Gage is expanding its carrier network to include UPS and the U.S. Postal Service.

UPS shipping will be available immediately with USPS options coming later this year. Carrier selection will now be determined based on the individual details of each shipment, including destination, value, and customer preference.

As always, please feel free to reach out with any questions.

As we head into the Holiday Season, please note the days and times on the calendar below that details the 2025 Holiday Schedule for all Dillon Gage departments. All times are Central Daylight time.

We wish you and your family a very happy holiday season and look forward to serving you in 2026!

We will be available for trading and refining during the following hours.

Electronic trading available on FizTrade.com:

• Sunday, August 31st, from 5pm Central until Noon on Monday, September 1st
• Regular electronic trading hours will resume at 5pm on Monday, September 1st

Dillon Gage trading desk and refinery:

• Closed Monday, September 1st
• Regular business hours on Tuesday, September 2nd

Have a happy and safe Labor Day weekend!

Dillon Gage trading room and refinery will be closed in honor of Memorial Day, Monday, May 26th.

FizTrade.comTM electronic trading hours*:

• Sunday, May 25: 5 pm Central (CDT) thru Monday, May 26th at 1:30 pm CDT
• Monday, May 26: Reopens 5 pm CDT and continues normal hours

Thank you for your business. Have a safe Memorial Day Weekend.

*Subject to change without notice. Hours are dependent upon Globex Market hours.

Dillon Gage is launching an enhanced Fiztrade.com™ on February 19th. Tap into Fiztrade’s new, even faster electronic trading platform and put the pedal to the precious metal.

Upgrade your trading arsenal with FizTrade’s powerful features that have been fine-tuned for additional speed and user ease for over two decades.

• Buy: FizTrade’s secure platform gives you access to the world’s most desirable gold, silver, platinum, and palladium bullion and numismatics. It’s your online connection to Dillon Gage’s renowned trading floor.
• Sell: As a leading market maker, Dillon Gage is a strong buyer of precious metals. Sell your bullion and certified coins via FizTrade with one click and swiftly receive your funds via check or ACH within days of receipt.
• Track: Whether buying or selling, you can track your transaction from initial confirmation to shipment tracking/receiving with our newly enhanced, real-time order status function. It’s fast, easy and detailed.
• Fulfillment: With FizTrade, you can fulfill your customers’ orders with lightning speed without expanding your inventory burden. Our highly-trained fulfillment staff efficiently and securely drop ships directly to your customers, taking the hassle off your hands.
• Quick Search: FizTrade’s upgraded, smart-predictive search function puts thousands of precious metals at your fingertips in seconds.
• Precious Metals IRAs: Choose from Dillon Gage’s huge selection of IRA-eligible products and connect directly with IRA providers through IRAConnect, part of the FizTrade suite of apps.

When the enhanced FizTrade.com platform launches next Wednesday, February 19th, current FizTrade users will need to change their password before they can access their account.

We are adding multifactor identification, so there are additional steps to make the change. We encourage users to review our FizTrade Login Setup Tutorial before February 19th. Download the tutorial pdf here.

It should be quick and easy. If you have any questions, please email customercare@fiztrade.com.

The Dillon Gage family wishes you and yours a very happy Thanksgiving! Dillon Gage will have the following reduced hours over the holiday weekend. (Note: all times CST)

FizTrade*:
● Thu. Nov. 28th: Open all day, EXCEPT closed Noon to 5 pm
● Fri. Nov. 29th: Closes at 12:15 pm
● Sun. Dec. 1st: Opens at 5 pm

Trading Room & Refinery:
● Thu. Nov. 28th: Closed
● Fri. Nov. 29th: Closed
● Mon. Dec. 2nd: Trading room opens at 7:30 am

We are thankful for your business.

*Based on CME hours and subject to change

With the volatility in precious metal markets, we are experiencing a large increase in the volume of transactions, particularly with incoming shipments.  When shipping packages to any Dillon Gage location, we request that you adhere to the following procedures:

• Each box must contain a copy of the purchase order confirmation from Dillon Gage or similar packing slip that has the Dillon Gage PO number or Fiztrade confirmation number.
• Packing slip must reference the Dillon Gage PO number.
• Inventory should be separated and organized according to product type. (i.e. silver rounds separate from silver eagles, etc)
• Metal should be packaged so that it does not rattle around within the box.
• Package should be double-boxed and securely taped.
• For additional details, please watch this short video tutorial.

Thank you for your assistance with this as it will help expedite the processing and payment of transactions. Packages that do not follow these guidelines may experience delays in processing and incur an additional fee.

Also, please note that purchase orders will be automatically updated for any merchandise that arrives and has a discrepancy of 5 oz or less of silver.

Dillon Gage Refinery has moved to a larger facility and we’ve updated our systems. So, bigger and better is the only way to describe the change. This means even faster turnaround times. While our industry-leading customer service on everything from low-grade powder to karat gold remains the same. Continue reading →

The National Weather Service has issued an ice storm warning for areas in North and Central Texas. This is in effect until Thursday morning. As a result, Federal Express is not operating today in the Dallas / Ft. Worth area. The Dillon Gage and IDS facilities in Texas are open but are operating with reduced staff.

Shipments may begin moving on Thursday and Friday pending FedEx’s decision on how much they can handle when they return to service.

Please check order status on FizTrade and tracking on FedEx for package updates and allow additional days for packages to be delivered.

The Dillon Gage family wishes you and yours a very Happy Thanksgiving!

Dillon Gage will have the following reduced hours over the holiday weekend.

FizTrade*:

• Thu. Nov. 24th: Open all day, EXCEPT closed from Noon to 5 pm CST
• Fri. Nov. 25th: Closes at 12:45 pm CST
• Sun. Nov. 27th: Opens at 5 pm CST

Trading Room & Refinery:

• Thu. Nov. 24th: Closed
• Fri. Nov. 25th: Closed
• Mon. Nov. 28th: Trading room opens at 7:30 am CST

We are thankful for your business.

*Based on CME hours and subject to change

Dillon Gage trading room and refinery will be closed Monday, May 30th, in honor of Memorial Day.

FizTrade.comTM electronic trading hours*:

• Sunday, May 29th: 5 pm Central (CDT) through Monday, May 30th at 1:30 pm CDT
• Monday, May 30th: Reopens 5 pm CDT and continues normal hours

Have a safe Memorial Day Weekend.

*Subject to change without notice. Hours are dependent upon Globex Market hours.

FedEx Express and FedEx Ground will enable ID scanning functionality for deliveries of “Adult Signature Required” (ASR) packages in the U.S. The ID scanning technology reduces manual data entry at point of delivery, improving accuracy of recipient information and increasing efficiency.

Please inform your customers about the upcoming change to how Federal Express will be delivering packages sent with “Adult Signature Required.”

How to help your customers prepare for this change

Please have your valid government-issued photo ID ready at the time of delivery.

Effective 06/28/22 FedEx will introduce scanning technology that electronically captures the recipient’s first initial, last name, and automatically verifies that age requirements are met for shipments requiring an adult signature at delivery. The software does not record or store any other personal data (e.g., driver’s license number, birthdate, home address, etc.).

Below are the Dillon Gage Easter holiday hours dor 2022.

Trading room and refinery hours:

• Thursday, April 14th – Close at 4:00pm Central Time (CT)
• Friday, April 15th – Closed
• Monday, April 18th – Resume normal hours

FizTrade™ electronic trading hours:

• Thursday, April 14th – Close at 4:00pm CT
• Friday, April 15th – Closed
• Sunday, April 17th – Open at 5:00pm CT
• Monday, April 18th – Resume normal hours

A happy and safe holiday from the Dillon Gage family to yours!

The Dallas Metroplex and much of the Eastern half of the United States is experiencing a severe Winter storm. Federal Express provided an alert stating that due to the freezing rain and icy roads there have been significant interruptions in service at their Memphis and Indianapolis distribution hubs. This weather has also caused the cancellation of pick-ups and deliveries in Dallas. Additionally, UPS is likely to experience a reduction in service during this weather event.

Please be aware that you will likely see no movement in packages within this region for a few days.

Thank you for your understanding.

Dillon Gage wishes you and yours a happy, healthy holiday season.

The chart below details the holiday schedule for all DG departments for the 2021 Holiday season.

We look forward to serving you in 2022!

You may have already experienced delivery delays from carriers such as Federal Express, UPS and the US Post Office due to carrier staffing shortages and other factors.

Unfortunately, we expect these delays to continue as we get closer to the holidays, particularly with the additional complication of winter storms. Continue reading →

Happy Thanksgiving to you and your family!

Dillon Gage will have the following reduced hours over the holiday weekend.

FizTrade*:

• Thu. Nov. 25th: Open all day, EXCEPT closed from Noon to 5 pm CST
• Fri. Nov. 26th: Closes at 12:45 pm CST
• Sun. Nov. 28th: Opens at 5 pm CST

Trading Room & Refinery:

• Thu. Nov. 25th: Closed
• Fri. Nov. 26th: Closed
• Mon. Nov. 29th: Trading room opens at 7:30 am CST

We are thankful for your business.

*Based on CME hours and subject to change

While celebrating our nation’s liberty, we will observe the following hours:

FizTrade Electronic Trading*:

• Friday, July 2nd: Normal close at 4 pm Central
• Sunday, July 3rd: Normal open at 5 pm Central
• Monday, July 5th: Close at Noon, opens at 5 pm Central

Trading Room and Refinery:

• Monday, July 5th: Closed

Have a happy and safe Fourth of July!

*Subject to change without notice. Hours are dependent upon Globex Market hours.

Below are our Easter weekend holiday hours.

Trading room and refinery hours:
• Thursday, April 1st – Close at 4:00pm Central Time
• Friday, April 2nd – Closed
• Monday, April 5th – Resume normal hours Continue reading →

Federal Express has informed us that they continue to experience a ripple effect of delays from the storms a few weeks ago. We have been told that the hub in Memphis, which is their main sort facility, is overwhelmed. Sadly, they are not able to provide us with any insight as to when these packages will be processed. Continue reading →

Updated Tuesday, 2/16/21, at 9:30 am CDT

Shipping activities will resume today on a limited scale at our Distribution Center as power in the state of Texas continues to stabilize and extreme weather subsides.

We will begin packing orders, however these will not be picked up by the carriers until next week. If you see tracking numbers in FizTrade, but no movement of the shipment, this is the reason.

Thank you again for your patience and understanding.

The following is the Holiday Schedule for Dillon Gage Trading, Dillon Gage Refinery and FizTrade™: Continue reading →

The Dillon Gage family wishes you and yours a very Happy Thanksgiving!

Dillon Gage will have the following reduced hours over the holiday weekend.
Continue reading →

We will be available for trading during the following hours.

Electronic trading available on FizTrade.com:

• Sunday, September 6th from 5pm Central until Noon on Monday, September 7th
• Regular electronic trading hours will resume at 5pm on Monday, September 7th

Continue reading →

Dillon Gage wishes you and your family the happiest of holiday seasons. The following is our schedule for 2019 holiday hours for the Winter season:

• Dec. 24th: Trading, Refinery & FizTrade close at Noon Central (CT).
• Dec. 25th: Dillon Gage Trading & Refinery closed. FizTrade opens at 5pm CT
• Dec. 26th: Normal trading and refinery hours resume
• Dec. 31st: Trading, Refinery and FizTrade close at Noon CT.
• Jan 1st: Dillon Gage Trading & Refinery closed. FizTrade opens at 5pm CT
• Jan 2nd: Normal trading and refinery hours resume

The Dillon Gage family wishes you and yours a very Happy Thanksgiving and will operate the following reduced Thanksgiving Holiday hours:
Continue reading →